Terms & Conditions

please Read the Terms & Conditions set out by Red Bridge Quilts

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return or exchange, you must first contact Red Bridge Quilts about your intention to do so.  The item you wish to return or exchange must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase.

Shipping Returns

To return your product, you should mail your product to: Julie Hackett, Waterfall Lodge, Oughterard H91 PD95, Republic of Ireland.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at julie@redbridgequilts.com.

Sale items:

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Exchanges

See the “Shipping Returns” section above.  In addition, you must contact RBQ and state which item you would like instead of the one originally purchased.  If available, and you have fulfilled all other requirements and conditions, the new item will be shipped to you once any necessary additional payment is made (that is, if the new item is of greater value).  If exchanging an item for one of lesser value, a partial refund will be made. 

The time it may take for your exchanged product to reach you may very, depending on where you live. 

Need help?

The “FAQ” page can answer many of your questions.  If you still need help, contact me at julie@redbridgequilts.com.

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